Luxoramavel Refund and Returns Policy (Effective from November 27, 2024)

At Luxoramavel, we want our customers to be completely satisfied with their purchases. If for any reason you are not fully happy with your items, we offer a straightforward and hassle-free return and refund process.

1. Return Eligibility

We accept returns on most products within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original, undamaged packaging.
  • The product must be in resellable condition (e.g., no scratches, wear, or damage).
  • Items purchased during promotional sales, seasonal discounts, or clearance may have specific return restrictions, which will be clearly stated on the product page.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@luxoramavel.com or call us at (210) 698-2049. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions for returning the product. Returns will not be processed without this RA number.

  3. Return Shipping: Securely package the item in its original packaging (if available) and include all accessories and documentation. You will be responsible for the return shipping costs unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of your item.

  4. Processing the Return: Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund or exchange.

3. Refunds

Once your return is approved, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Processing Time: Refunds can take up to 7–10 business days to appear on your account, depending on your bank or payment provider.
  • Shipping Fees: Shipping fees are non-refundable, unless the product is defective or damaged during shipping.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, you must initiate the return process and place a new order for the replacement product. Once we receive your returned item, we will issue a refund for the original purchase.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, we will provide a full refund or exchange at no extra cost. Please contact us within 7 days of receiving the item with clear photos of the damage or defect, and we will guide you through the return process.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards or promotional codes
  • Items marked as “final sale” or “clearance”
  • Used or worn products (except for damaged or defective items)

7. Customer Service

If you have any questions or need assistance with your return, please contact our customer support team:

  • Email: info@luxoramavel.com
  • Phone: (210) 698-2049
  • Mailing Address:
    Luxoramavel
    28406 Quadrille Ln, Boerne, Texas

8. Changes to the Refund and Returns Policy

We may update or modify this policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please review this policy regularly to stay informed.

Thank you for choosing Luxoramavel. We value your satisfaction and are committed to ensuring your shopping experience with us is seamless and enjoyable.

This Refund and Returns Policy was last updated on November 27, 2024 and applies to all purchases made after this date